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11-05-2022 09:13 AM
Welcome to HP Support Community. This is a great place to get support find answers.
Thank you for posting your query, I will be more than glad to help you.
To assist you better may I have the exact model name of the HP product? Also, elaborate a little more on the issue.
Refer to this link: https://support.hp.com/us-en/document/ish_2039298-1862169-16
for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a good day.
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