Windows 10 Bluetooth Problems and Issues

[kishan_kkk1]

system model:- HP 15 notebook pc

system sku:-  M9W01PA#ACJ

HARDWARE IDs for bluetooth :-

USB\VID_0BDA&PID_B001&REV_0200
USB\VID_0BDA&PID_B001

HARDWARE IDs for wifi adapter:-

PCI\VEN_10EC&DEV_B723&SUBSYS_2231103C&REV_00
PCI\VEN_10EC&DEV_B723&SUBSYS_2231103C
PCI\VEN_10EC&DEV_B723&CC_028000
PCI\VEN_10EC&DEV_B723&CC_0280

[Echo_Lake]

@kishan_kkk1
Thank you for posting on the HP Support Community.

• What is the exact issue with the Bluetooth device?
• Are you able to connect to the Bluetooth devices? 
• When was the last time it worked fine?
• Have you made any hardware/software changes?

If you cannot pair your computer with a Bluetooth device, review the steps in the link: https://support.hp.com/in-en/document/c06100754 to check for connection or driver issues.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[kishan_kkk1]

exact issue is that i can't find any bluetooth device .

[Echo_Lake]

@kishan_kkk1
Thank you for posting back. 

Have you tried all the troubleshooting steps from the above link?

If yes, I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out.
HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.