Windows 10 - Cannot save any files - read only.

[Tamistew]

So, after Googling this problem it is apparently not uncommon for Windows 10.  There was an easy work around which seemed to work for most but I get an error.  Anybody else?  I bought this over a year ago and HP customer support is HORRIBLE.  Out of warranty with Office Depot but I need to use this for work now and that is impossible!  I cannot even believe I'm having such a stupid problem.  

[Barachiel]

@Tamistew

Good Day. A warm welcome to the HP community.

I reviewed the case regarding issues with the computer.

I will be delighted to assist you here. 

Please let me know the product number of the computer to assist you further with relevant steps.

Keep me posted. 🙂

[Tamistew]

Thank you.

Well, another thing I was extremely disappointed about is that the numbers are etched on bottom of laptop and are not readable - even with magnifying glass.  

I spent weeks trying to find paperwork with numbers in order to get help and I found a label that lists several numbers but of course there is no indication of what these numbers may be (but at least I can see them).

PO13336706

(B/D 07/06/07)

HT204000100

920832-001V03

M170420 VER.03

[Barachiel]

@Tamistew

Thanks for the response.

Could you please elaborate the issue in detail for better understanding to assist you further with relevant steps. 🙂

Regards,

[Tamistew]

I can't save any files to my laptop.

When I try to save a file it says I do not have permission.  I change permissions and it does not stick.  I've changed it maybe 20 times with the same result over and over.  I Googled this problem and found that I am not the only one having this problem.  What was supposed to be a simple fix did not work for me.  How can I fix it?

https://www.google.com/search?source=hp&ei=oa44XKKBPc2x0PEPsoW2uAU&q=Windows+10+how+do+I+change+from...

[Tamistew]

I've already gone through security settings and all users have 'full control'.   I'm now noticing that when I look at the Windows files - several are grayed out and nothing is there.  "Documents and Settings" and hp folder and recovery folder - says "location not available - Access is denied.  What is happening here?  

[Tamistew]

This is so incredibly frustrating.  Although security is set on C drive for full control.  When I go into Program Files properties write is not allowed for anyone and not able to be changed.

[Barachiel]

@Tamistew

Thanks for the response.

I see that you've already performed most of the steps.

In this case, I would suggest you to perform a complete recovery, which would take it back to the factory settings, Having said that, Please take a back up of the data before you try this.

Follow this link for instructions. 

Keep me posted. 🙂

[Tamistew]

No, I didn't try all that....  I got an error when I tried and I cannot replicate that error now.  Instead of me trying all sorts of methods from Google - I"m trying to get an expert's advice on what to do and I'd rather not try a complete recovery because I have a feeling my computer will then be completely unuseable.  This is not a rare problem.  What does HP suggest its customers do when they sell them a computer that has this issue?

[Barachiel]

@Tamistew

Thanks for the response.

Performing a recovery will wipe out any corrupted software or even if there are any virus in the computer and make it as a brand new one.

Please take a back up and let me know when you are ready to perform a recovery.

Keep me posted. 🙂