Windows 10 plugged in, not charging non-removable battery problem

[Abdiel_2020]

I need help I have approximately 8 months with this laptop I have had a week or so saying that the laptop indeed is plugged in but not charging I have tried to update my bios but this laptop has that feature blocked and I have uninstalled the battery drivers and shut off my laptop for 5 minutes and that did not work either I don't know what to do anymore please help! 

[Riddle_Decipher]

@Abdiel_2020

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the laptop has an error message as "plugged in, not charging",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you ensured the battery was drained to 15% before you attempted to reseat the battery and reinstall the drivers?

Did you check with an alternate adapter and/or wall outlet?

While you respond to that, here's what I recommend (perform steps exactly as prescribed to resolve the issue)

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed.

If it doesn't, Unplug for a few minutes, then try a different outlet. 

Unplug the laptop, wait a few minutes, then plug it into an outlet in a different room. Some users report that a laptop power adapter can temporarily stop working to protect itself from a perceived issue with the power supply.

• If your battery is removable, take it out while the power source is disconnected. Hold down the laptop's power button for two minutes, put the battery back in, and plug it into a new outlet.

Examine the cord. 

Examine the entire length of the power cord for tears, dents, and worn-down insulation. If you notice any, or if the power brick is warped or smells like burnt plastic, the cord is probably faulty.[2] You'll need to purchase a new cord for your laptop.

• Check your warranty before replacing any parts. The cost may be covered under some circumstances

Inspect the connection. 

If the cord's attachment to your laptop wobbles or feels loose, there could be a problem with the connection. Unplug the cord, remove debris with a wooden toothpick, and remove heavy dust build-up with compressed air.

• Bent pins and other damage issues are model-specific. Take the laptop or cord to a computer repair shop. You can look up your model online for repair instructions, but this can be difficult without proper tools and may void the warranty.

Let the computer cool down. 

If your laptop battery feels very hot to the touch, excess heat could be interfering with the charging process. Shut down the computer and let it sit for several minutes to cool down. If you haven't cleaned your laptop vents recently, blow a can of compressed air into the fan vents at an angle, in short bursts, to remove some dust.

• Do not blow directly into the fan vents, only at an angle, or you could damage the fan.
• If you are comfortable disassembling your laptop, you can use the compressed air to blow away internal dust directly. Look up a guide to disassembly for your model before you begin, and work on a large, clear surface. 

And I recommend you Contact HP to setup a repair/replacement order for the faulty parts:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[Abdiel_2020]

Hey man thanks and i have tried other outlets yes but  not another charger because that is the only one i have. I tried the method of draining it to 15% and uninstallig the drivers but that did not work either i am kind of worried as i have tired the most obious ones and they have not worked anythng else you can recomend?

[Riddle_Decipher]

@Abdiel_2020

Thank you for responding,

It's great to have you back 😉

As mentioned before, I'm afraid the best thing to do is Contact HP as suggested earlier,

If you've done all the steps suggested in the previous post, they should be able to get you a replacement adapter (if need be) or have your computer repaired.

I recommend you follow the instructions listed on my last post to contact HP accordingly.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[_Deepanshuk]

Sir, is your problem solved?

If yes please tell how as i am facing the same issue.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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3. Error message (if any)
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Thank you