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‎05-19-2017 05:20 PM

HP Recommended
Product: Envy 17T-J100 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

One of the windows updates on 5/16, messed up my HP SimplePass software again.  The login will no longer work, neither will any of the browser logins (I'm using the SimplePASS extension in Google Chrome).

 

I tried reinstalling the software, from SP6923 as I did the last time it happened (November 2016), but it doesn't work this time.

 

I just ran the install again.  I DID NOT UNINSTALL IT FIRST.  Do I have to do that this time?  If so, is there a way to save all my accounts, or will I loose them?

 

This is getting rediculous.  If the updates aren't breaking SimplePass, their breaking BEATS Audio.

 

Let me know if you can offer a suggestion for this issue.

 

Cordially...John

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2017 08:40 AM

HP Recommended

OK, I finally got it working again!

 

I had to reinstall it THREE TIMES until it finally started working again (but at least it was without uninstalling it).

 

John

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1 REPLY 1

‎05-20-2017 08:40 AM

HP Recommended

OK, I finally got it working again!

 

I had to reinstall it THREE TIMES until it finally started working again (but at least it was without uninstalling it).

 

John

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