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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Windows 11 Hello fingerprint recognition not working

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01-20-2024 03:05 PM
I have searched for solutions and attempted uninstalling the fingerprint device and restarting my device but the login option continues not to work. It worked perfectly when I bought the laptop. Now it displays a "currently unavailable" and "Something went wrong. Try again later" message but there are no options to address this error message.
I would love to be able to use my fingerprint login again so please help me fix this issue. If you suggest an updated driver please send a link to this, I do not want to but and install things unnecessarily as this seems to be a software error nothing I have done, I am a student and dont have extra funds to spend. I invested in this laptop thinking I wouldnt have any issues and this, however small, is very frustrating!
HP Envy 360x, 16GB RAM, 64 bit operating system, Windows 11 home version 22H2