Windows 11 Upgrade - Touchpad No Longer Working

[Rav_469]

Hi community, 

I have a HP Notebook 15s-fq1514na, that came with Windows 10 and recently was upgraded to Windows 11. Inevitably the integrated touchpad has now stopped working. 

The first thing I have noticed is that in settings, there are no touchpad settings options at all within Windows

In Device Manager under Human Interface devices - I have a I2C HID Device error with a yellow triangle 

Under Mice and other pointing devices I have no options other than the portable USB mouse I have plugged in 

This is what I have tried to date. I tried uninstalling the I2C HID Device, and then rebooting to see if it would choose correct driver. I have gone through multiple ways of doing this but the error remains

I have rollbacked to Windows 10 and then re did the whole upgrade, the error remains

I did a diagnostics test on the laptop and the touchpad works as expected. So this feels like a driver/windows issue

Does anyone have a step by step way of fixing this issue please, 3 days in it is driving me mad.

[Max3Aj]

@Rav_469, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

You're absolutely right, this issue is most likely driver-related, especially since the touchpad works in diagnostics. Let's walk through a step-by-step fix to restore your touchpad functionality on Windows 11.

Confirm Windows Updates Are Fully Installed

• Go to Settings > Windows Update and click Check for updates.
• Install all pending updates, including optional ones (especially under Advanced options > Optional updates).

Uninstall Faulty I2C HID Device

• Open Device Manager.
• Expand Human Interface Devices.
• Right-click the I2C HID Device with the yellow triangle and choose Uninstall device.
• Check Delete the driver software for this device if available.
• Restart your PC.

Install HP OEM Touchpad Driver

HP uses Synaptics or ELAN drivers for this model. Windows 11 may not auto-install the correct one.

Visit the official HP driver page for your model:
Official HP® Support

Download and install:

• Synaptics Touchpad Driver (or ELAN if listed)
• Intel Serial IO Driver – this is critical for I2C devices to function properly.

Run HP Support Assistant

• Download and install HP Support Assistant: HP Support Assistant | HP® Support
• Open it and let it detect your device.
• Install all recommended drivers and firmware updates.

Enable Touchpad in BIOS (if disabled)

• Restart your laptop and press Esc or F10 repeatedly to enter BIOS.
• Navigate to Advanced > Built-in Device Options.
• Ensure Touchpad is set to Enabled.
• Save and exit.

Check Touchpad Settings in Windows

• Go to Settings > Bluetooth & Devices > Touchpad.
• If the section is still missing, try creating a new local user account and check if it appears there, this can help rule out profile corruption.

Additional Tips

• If the issue persists, try installing the Windows 10 touchpad driver in compatibility mode:
  • Right-click the installer > Properties > Compatibility tab > Run as Windows 10. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support