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‎07-17-2025 08:34 AM

HP Recommended
Product: HP Pavilion 16 inch Laptop PC 16-af0000 (954S4AV)
Operating System: Microsoft Windows 11

I was to reinstall my drivers for true vision HFD webcam so that it can do facial recognition.  Device manager tells me I have the latest update for it (dated 2004) but WIndow Hello says it is not a compatible camera.  thanks for any help

 

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1 REPLY 1

‎07-17-2025 10:46 AM

HP Recommended

Hi @Lisa_ACG 

 

According to the service manual, this laptop series does not have an IR camera for facial recognition. See page 2

 

Maintenance and Service Guide HP OmniBook 5 16 inch Laptop PC16-af1xxx, 16-ba1xxx HP Pavilion 16 inc...

 

 

 

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