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‎06-17-2024 10:52 AM

HP Recommended
Product: HP ProBook 445 G7 Notebook PC
Operating System: Microsoft Windows 11

After I upgraded my laptop to windows 11 I didn't get an activated windows 11 does HP not support customer with one?
PS: When I was using windows 10 it was active.

Category:
3 REPLIES 3

‎06-17-2024 11:12 AM

HP Recommended

You should be able to activate W11 with the W10 OEM product key in your PC's BIOS.

 

Install the free showkey plus app from the Microsoft store.

 

ShowKeyPlus - Microsoft Apps

 

The report should show an 'Installed key' and a W10 OEM product key.

 

If the installed key is different from the OEM product key, change the installed key to the OEM key in the PC settings menu and see if you can activate W11 that way.

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‎06-18-2024 03:03 AM

HP Recommended

I have fond the installed key and fond the OEM key "not present in firmware" so what should I do?

AbuAzoz_0-1718701401074.png

 

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‎06-18-2024 06:28 AM

HP Recommended

That's not good.

 

That means your notebook came with FreeDOS from HP and not Windows.

 

You will have to buy a license and product key to run W11.

 

If you still have the option to go back to W10, you can try going back to W10, but I would imagine that W10 won't activate either.

 

You can go back to W10 within 10 days of having upgraded to W11.

 

Windows 11: How to go back to Windows 10 (youtube.com)

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