Windows File explorer hangs on windows 11 when renaming, moving or deleting files

[peter941]

Windows File explorer hangs on windows 11 when renaming, moving or deleting files.

[Nal_NR]

Hi @peter941,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If Windows File Explorer is hanging when you try to rename, move, or delete files on your HP Spectre x360 running Windows 11, there are several steps you can take to troubleshoot and resolve the issue:

Check for Windows Updates: Ensure that your Windows 11 installation is up to date. Microsoft often releases updates that can fix issues with File Explorer and other system components.

Update Device Drivers: Make sure that your device drivers/Bios, especially those related to your storage devices, are up to date. You can check for driver updates through the Device Manager or the HP support website. Click here

Check for Disk Errors: Use the built-in Windows Disk Check tool to scan for and repair any errors on your hard drive or SSD. Open a Command Prompt window as an administrator and type chkdsk /f /r followed by the drive letter (e.g., chkdsk /f /r C:).

Run System File Checker: Use the System File Checker tool to scan for and repair corrupted system files. Open a Command Prompt window as an administrator and type sfc /scannow.

Check for Malware: Run a full system scan with your antivirus software to check for malware that may be causing the issue.

Disable Thumbnails: Sometimes, File Explorer hangs when trying to generate thumbnails for certain files. You can try disabling thumbnail previews to see if it resolves the issue. Open File Explorer, go to the "View" tab, and click on "Options." In the "View" tab of the Folder Options window, check the box next to "Always show icons, never thumbnails," and then click "Apply" and "OK."

Check for Third-Party Software Conflicts: Temporarily disable or uninstall any third-party software that may be interfering with File Explorer, such as antivirus software or shell extensions.

Perform a Clean Boot: Perform a clean boot to start Windows with a minimal set of drivers and startup programs. This can help identify if a third-party program is causing the issue. 

You may refer to this link. Note: Please be aware that the website you are using is a third-party site and is not managed or controlled by HP. This website is provided for informational purposes only, and HP is not responsible for any content, services, or issues that may arise from its use.

If the issue persists after trying these steps, you may want to consider performing a system restore to revert your system to a previous state before the issue started occurring. However, be aware that this will undo any system changes made since that restore point was created.

If you're not comfortable performing these steps or are unable to resolve the issue on your own, it's a good idea to contact HP phone support 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.