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Windows Hello Face

HP FOLIO 1040 G2
Microsoft Windows 10 (64-bit)

It says "We couldn't any camera compatible with  Windows Hello Face".

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HP Recommended

Windows Hello Face



Hello Face requires a high-grade IR camera.

Unfortunately, The Specifications do not include the IR camera on this model.




Find out what kind of camera you have:

Control Panel > icon view > Device Manager 

Open Cameras


Windows Face logon requires the high-grade IR camera


Another quick way to check whether the computer thinks it can do this:

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more



Specifications  > Webcam


Optional* 720p HD** webcam
  • HD format (widescreen)
  • Supports videoconferencing and still image capture
  • High quality fixed focus lens
  • Video capture at various resolutions up to 1280 x 720 resolution (720p) and up to 30 fps
  • M-JPEG compression supports higher frame rates for video capture and videoconferencing
  • Improved low light sensitivity
  • Improved dynamic range
* Sold separately as an optional feature
** HD content required to view HD images



Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP EliteBook Folio 1040 G2 Notebook PC


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