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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Windows Hello Face

Create an account on the HP Community to personalize your profile and ask a question
11-22-2019 01:44 PM
Hello Face requires a high-grade IR camera.
Unfortunately, The Specifications do not include the IR camera on this model.
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Find out what kind of camera you have:
Control Panel > icon view > Device Manager
Open Cameras
Windows Face logon requires the high-grade IR camera
Another quick way to check whether the computer thinks it can do this:
Settings > Accounts > Sign-in Options
If Windows Hello is not available, you will see a message:
Windows Hello Face
This options is currently unavailable - click to learn more
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Specifications > Webcam
Webcam | Optional* 720p HD** webcam
note: |
Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
Device Homepage
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HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP EliteBook Folio 1040 G2 Notebook PC
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