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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Windows Hello Facial recognition is currently unavailable

Create an account on the HP Community to personalize your profile and ask a question
11-15-2020 05:31 AM
I uninstalled the biometric drivers and only the fingerprint drives where automatically updated and reinstalled. I have looked for the windows hello face drivers and cannot find find them in any community thread. I have exhausted device manager and command prompts. The camera is fully functional, in every programme I have run, I can not understand why windows hello face is not working.
Any help would be much appreciated
11-15-2020 07:48 AM
You are not doing anything wrong.
Facial recognition requires a fancy IR camera.
Your computer does not have the right kind of camera to support "Hello Face".
Things that are “Face”
Known Solutions:
HP PCs - Troubleshooting Windows Hello Face Recognition
Determine your computer model / Product Name
Finding your Product Name, Product Number, or Serial Number
OR
Open Support Home
Enter the name of your device
Next...
Windows Face logon requires the high-grade IR camera
Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.
Method – Use PartSurfer to check the components in your computer
PartSurfer might be able to tell you exactly which parts came with your computer.
- For best results, use the Serial Number for your search
- Reminder: Do NOT post private information (including serial number) here on the Community)
Open PartSurfer
- Select your Country
- Search for your computer / printer / device >> See HINT
- Need Help? Tab Self help > find and open the User Guide and FAQ
How to use PartSurfer:
- Select your region / country - PartSurfer must know your general location
- Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
Look the results for “WEBCAM”
NOTE: Some newer models may list the device as “camera”
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Method – Check Settings for “Windows Hello Face”
Settings > Accounts > Sign-in Options
If Windows Hello is not available, you will see a message:
Windows Hello Face
This options is currently unavailable - click to learn more
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
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If the answer helped resolve your issue, Click "Accept as Solution" .