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Salbzc
New member
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Message 1 of 2
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Flag Post

Windows Hello face doesn't work

HP Recommended
Example: Zbook studio
Microsoft Windows 10 (64-bit)

Hello,

 

I just bought a new HP laptop that comes with the Windows hello Facial recognition. I already set up my whole system, the fingerprint reader works just fine, so there are no problems with that, but the face recognition doesn't look for me. I can set up my face for it and after that it tells me it is ready to use. But when i want to unlock my pc it doesn't even look for my face. I tried resetting the Windows hello feature but it still doesnt look for my face. How do i make it start looking for me? 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Salbzc

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Also follow the instructions in this Link: https://support.hp.com/in-en/document/c05873680

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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