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Windows Hello facial recognition not working HP Envyx360

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Microsoft Windows 10 (64-bit)

@banhien does my laptop support Windows Hello facial recognition
HP ENVY x360 Convertible 15m-dr1xxx

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Welcome to the HP Community.


Sorry - No, your system does not support Facial Recognition.

The feature requires a high-grade IR camera.


References / Resources


Things that are “Face”

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition


Method - Check your computer to find the type of camera


Control Panel > icon view > Device Manager 

Open Category Cameras


Method – Check Settings for “Windows Hello Face”


Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more


Category Product Information

15m-dr1012dx Product Specifications

Camera / Webcam

HP Wide Vision HD Camera with integrated dual array digital microphone


HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY x360 - 15m-dr1012dx


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