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08-13-2018 04:08 AM
Product: HP Envy 13-ad173cl
Operating System: Microsoft Windows 10 (64-bit)
Is Windows Hello (specially the iris or face recognition) compatible with HP Envy 13-ad173cl?
Regards to all,
Regards to all,
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
08-13-2018 01:06 PM
The specification of that model does not appear to include an infrared camera - it looks like it just comes with a standard webcam. An infrared camera is required for Windows Hello face recognition.
1 REPLY 1
08-13-2018 01:06 PM
The specification of that model does not appear to include an infrared camera - it looks like it just comes with a standard webcam. An infrared camera is required for Windows Hello face recognition.
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