Windows Hello is currently unavailable

[Myzatul]

When I first bought the laptop, I was able to use Windows Hello (fingerprint scanner). But somehow, after few updates later, I can't use windows hello to sign in. It states, 'This option currently unavailable' and along with 'Something went wrong. Try again later'. I tried updating all the drivers but nothing works out. 

[Nirvana_95]

Hi @Myzatul 

Welcome to the HP Support Community. 

I see that you are facing fingerprint scanner-related issues after a few updates. Do not worry, we are here to help you with it.

May I know if you have made any changes to your system apart from the few updates?

Could you please let me know the updates which happened? 

Do you see any sign in the fingerprint driver in the device manager? It will be under the Biometric devices.

I would suggest you check if there are any hidden drivers for the Biometric device in Device Manager. Refer to the steps mentioned below:

• Press Windows Logo key + X, and select Device Manager.
• Click on View and select Show hidden devices.
• If you see Biometric devices, expand it and check if there is any hidden device for Fingerprint Reader.
• If there is any hidden device, right-click on it and select Update Driver.

Alternatively, you can also try downloading the drivers from the computer Manufacturer’s website. Go to the HP website and click on Let HP detect your product.

Also, check if the Windows Biometric Service is running properly. Refer to the steps mentioned below:

• Press Windows Logo key + R, to open Run dialog box.
• Type services.msc and click on OK.
• Look for Windows Biometric Service, and double click on it.
• Now, select Automatic from the drop down for Startup type.
• Click on Start to start the service.
• Click on OK.

You can also try a couple of troubleshooting steps using the link here: CLICK HERE

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Myzatul 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!