Windows Hello not working

[User435]

Hello, I'm writing this because none of my windows hello sign in options work. As they just say that they are currently unavailable. I've tried updating it, disabling's it then enabling it, and uninstalling it then reinstalling. Even with that it's still not working so I'm hoping someone here as the answer to my problem. 

[Hawks_Eye]

Hi @User435 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating it must be to have Windows Hello completely unavailable on your HP ENVY x360 15m-ed0013dx, despite all your troubleshooting efforts. 

Let’s go through some HP-specific steps to resolve this issue.

 

1. Check Windows Hello Compatibility

• Open Device Manager → Biometric Devices.
• Ensure Windows Hello Face Software Device or Fingerprint Sensor is listed.
• If missing, reinstall the driver from the HP Support page.

 

2. Reset Windows Hello

• Open Settings → Accounts → Sign-in options.
• Remove Face Recognition or Fingerprint.
• Restart your laptop and set up Windows Hello again.

 

3. Update Windows Biometric Framework

• Open Windows Update → Check for updates.
• Install any pending updates related to Windows Hello.

 

4. Reinstall HP Security Drivers

• Visit the HP Support page for your HP ENVY x360 15m-ed0013dx.
• Download and install the latest HP Security Drivers.

 

5. Run Windows Troubleshooter

• Open Settings → Troubleshoot → Other Troubleshooters.
• Select Windows Hello and run the troubleshooter.

Let me know how it goes, and I’ll be happy to assist further! I appreciate your patience while we work through this.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[User435]

Hi, I appreciate your response to my query regarding attempting to resolve this. Unfortunately, despite trying every option you listed, nothing changed. I just ended up contacting Microsoft and they used quick assist. The options are working now but my only account is now saying its temporary. I made another admin account that seems to be working perfectly fine so far. Do you know of any way I could fix this?

[Hawks_Eye · Accepted solution]

@User435 

It sounds like your original account is stuck in a temporary profile, which can happen due to corrupted user settings. Here’s how to fix it: 

Fixing the Temporary Profile Issue

 

Step 1: Restart Your Computer Multiple Times

• Sometimes, multiple restarts can restore your original profile.
• Try restarting at least 3-4 times and check if your account loads properly.

 

Step 2: Create a New User and Transfer Files

• If the issue persists, you may need to move your files from the temporary profile to the new admin account.
• Navigate to C:\Users\TEMP and copy your important files to the new account.

 

Step 3: Run Windows Troubleshooter

1. Open Settings > System > Troubleshoot.
2. Select Other Troubleshooters.
3. Run the User Profile Troubleshooter.

For more details, you can check this Microsoft guide.

Let me know if you need further assistance! Hopefully, we can get your original account working again.

Regards,

Hawks_Eye