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mariah7
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Windows Hello unavailable

HP Recommended
HP Spectre x360 - 13-aw0008ca
Microsoft Windows 10 (64-bit)

I can't Set up windows hello for my laptop. In setting I get this massage that this option is currently unavailable.  I bought this laptop 2 months ago. 

I have download HP support Assistant to check for any updates, but there isn't any new updates. plus, the windows up to date. any suggestion?

 

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banhien
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@mariah7 

 

Its specs

 

          https://support.hp.com/us-en/document/c06472045

 

It only has  HP TrueVision HD IR Camera with integrated dual array digital microphone which does not support Windows Hello. You need a 3D/IR camera to be able to setup Hello

 

Regards.

BH
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mariah7
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but it has the fingerprint reader, so how am i supposed to set up my fingerprint , if my laptop doesn't going to support it?  

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