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‎10-04-2022 08:51 AM - last edited on ‎10-04-2022 11:21 AM by

HP Recommended
Product: HP Laptop PC 17-by4000 (18B36AV)
Operating System: Microsoft Windows 11

I randomly receive this dialog box.  I have no idea what it's for.  It's obviously got something to do with Windows Installer.  I don't have any problems with doing installations, so it's surprising that I get it.  Each time it appears, I click OK at the bottom.  It doesn't do anything; it just goes away.  I need some help.  Just let me know what this is and whether it's a problem or not.

IMG_20221004_093924951.jpg

Thank you for your help.

 

 

 

Category:
3 REPLIES 3

‎10-04-2022 01:08 PM

HP Recommended

Hello @TexAg70 

Sorry to hear that you are having "problems" ... I would like to help you.

 

This could be artefact of a failed setup which tries to install via msi (microsoft installer) using <windows autostart>.

 

(1) Download and install Autoruns

Information:

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

Download:

https://download.sysinternals.com/files/Autoruns.zip

 

(2) Send Screenshot of Autoruns Entries and we will check

 

Kind regards

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‎10-04-2022 04:57 PM

HP Recommended

I downloaded Autoruns zip which then extracted 8 different files. None of the exe. files rendered a list of problems. Thanks for the attempt to help, but I am technically challenged.

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‎10-05-2022 02:03 AM - edited ‎10-05-2022 02:03 AM

HP Recommended

Hello @TexAg70 

 

Just start Autoruns64 file

 

Kind regards

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