• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-14-2016 04:40 PM

HP Recommended
Product: HP Mini 1000
Operating System: Microsoft Windows XP

HI. I have an old HP mini; that runs windows XP.. i do not remember my password and i need to get on to it... to got some important documents... i have tried the f11 thing and it doesnt work.. it loads normally.. i know how to use command promt to activate the admin account.. how ever i cant get to command prompt at all... Please help me

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2016 05:13 PM - edited ‎04-14-2016 05:14 PM

HP Recommended

i solved the issue.. without CMD   .. if anyone else has this issue the solution is to hold or press repeatedly the wndows icon key the moment you turn on your computer.. it may take a few tries... This will bring up the "faild to start properly" or the menu you get; when you have to force shutdown your computer, because it froze... use the arrow keys to highlight "safemode with networking" press enter.. a menu will pop up telling you about the mode your in.. just press enter or click confirm. then LOG INTO ADMISTRATOR  (IT WILL BE A OPTION).. then simply go to start menu.. go to control panal.. go to users & accounts... click the account you cant log into.. and change the password.. then shut down and reboot your computer  and log in with the new password.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-14-2016 05:13 PM - edited ‎04-14-2016 05:14 PM

HP Recommended

i solved the issue.. without CMD   .. if anyone else has this issue the solution is to hold or press repeatedly the wndows icon key the moment you turn on your computer.. it may take a few tries... This will bring up the "faild to start properly" or the menu you get; when you have to force shutdown your computer, because it froze... use the arrow keys to highlight "safemode with networking" press enter.. a menu will pop up telling you about the mode your in.. just press enter or click confirm. then LOG INTO ADMISTRATOR  (IT WILL BE A OPTION).. then simply go to start menu.. go to control panal.. go to users & accounts... click the account you cant log into.. and change the password.. then shut down and reboot your computer  and log in with the new password.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.