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Hamza123009
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Windows hello face couldn't find a compatible camera

HP Recommended
Pavilion cs3073cl
Microsoft Windows 10 (64-bit)

I am trying to enable windows hello face on my new pavilion cs3073cl but its saying that its unavailable and it couldn't find a compatible camera.  I have an HP wide vision HD camera with integrated dual array digital microphone.

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Dragon-Fur
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HP Recommended

@Hamza123009 

 

Windows Hello facial recognition requires the high-grade IR camera.

Unfortunately, the HD camera won't work for facial recognition.

 

References

 

Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

 

Microsoft - Learn about Windows Hello and set it up 

 

Method - Check your computer to find the type of camera

 

Control Panel > icon view > Device Manager 

Open Category Cameras

 

Method – Check Settings for “Windows Hello Face”

 

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion - 15-cs3073cl 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
Dragon-Fur
Level 16
Level 16
32,034 31,739 2,921 10,666
Message 2 of 2
Flag Post
HP Recommended

@Hamza123009 

 

Windows Hello facial recognition requires the high-grade IR camera.

Unfortunately, the HD camera won't work for facial recognition.

 

References

 

Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

 

Microsoft - Learn about Windows Hello and set it up 

 

Method - Check your computer to find the type of camera

 

Control Panel > icon view > Device Manager 

Open Category Cameras

 

Method – Check Settings for “Windows Hello Face”

 

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion - 15-cs3073cl 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

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