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‎11-04-2022 03:41 PM

HP Recommended
Product: HP EliteBook 840 G4 Base Model Notebook PC

Hi.

So no matter what I try Windows Hello keeps saying "..not recognizing fingerprintscanner" - how do I get the fingerprint scanner to work on the machine. I did try to uninstall the driver in Device manager, and download and reinstall the drivers from HP tho, it doesnt work...

 

Thx

Thomas

Category:
4 people had the same question
1 REPLY 1

‎11-04-2022 04:47 PM

HP Recommended

@Zup78 

 

Did you buy option  Fingerprint reader for your machine. If not, you can buy part # 849912-001 and install to your machine otherwise you can see a small window but NO sensor/reader under neath.

 

You can buy part on the following link

 

             https://partsurfer.hp.com/partsurfer?searchtext=849912-001

 

Regards.

BH
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