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Ken197
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Windows hello

HP Recommended
Hp folio g1
Microsoft Windows 10 (64-bit)

Hi l have an. Inquiry. The ho folio g1 on youtube hp says it has IR face recognition supported by windows hello. I have tried registering but it there is a notification we couldn't find a camera compatible windows hello. I have tried looking for IR camera drivers at hp support but there is no drivers. Do help anyone who knows how to go about it?Thank you!

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@Ken197 

 


@Ken197 wrote:

Hi l have an. Inquiry. The ho folio g1 on youtube hp says it has IR face recognition supported by windows hello. I have tried registering but it there is a notification we couldn't find a camera compatible windows hello. I have tried looking for IR camera drivers at hp support but there is no drivers. Do help anyone who knows how to go about it?Thank you!


 

It sounds like your computer does not have a high-grade IR camera.

Drivers cannot fix "not the right kind of camera".

 

HP EliteBook Folio G1 Notebook PC - Specifications 

Webcam (optional)
720p resolution

 

Things that are “Face” / Facial Recognition

 

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

  

and / or

Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

 

Next...

Windows Face logon requires the high-grade IR camera

 

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

Use one or more of the following methods to check whether your camera supports the feature.

 

Method – Use PartSurfer to check the components in your computer

 

PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”

 

Method - Check your computer to find the type of camera

 

Control Panel > icon view > Device Manager 

Open Category Cameras

 

Method – Check Settings for “Windows Hello Face”

 

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

 

 

Dragon-Fur

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