Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Windows installation error

HP Recommended
HP laptop

My best friend gave me a HP laptop yesterday. I tried updating it & this messages popped up: “The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer,and then restart the installation." Over and over again. It doesn’t let me do anything 


i tried doing the system diagnostics but I don’t know what to do after that. Please help. 

Tags (1)
Level 21
Level 21
132,454 122,631 20,165 30,943
Message 2 of 2
Flag Post
HP Recommended



What is the full model number or product number of your notebook?


Use this guide to find that information.  Please do not post the serial number.


What Windows operating system is it running?

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation