10-09-2019 05:36 AM
My laptop is scrolling automatically without any mouse or touchpad. This started a few days back. I tried to resolve it by resetting my laptop but in vain. I had set my laptop to automatically update through windows update so it always receive the latest updates but since problem started a few days back i think maybe it is due to these updates. Now the problem is i don't have any reset point so that i can go back to earlier version. What should I do?
10-11-2019 12:17 PM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
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