Windows update stuck in reboot loop

[PaulMur]

Hi all.  Laptop update got to100 percent then restarts then says update in progress do not switch off.  Then it reboots.  Will do this all day if I let it.  Any ideas? 

[ub6424 · Accepted solution]

Hello @PaulMur 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[PaulMur]

Thankyou.  I was able to reload windows from the startup menu and this fixed the problem. 

[ub6424]

Hello @PaulMur 

Thanks for reporting.

(1) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(2) Please report your results ( of each command )