Windows

[Anesu2]

 

[VikramTheGreat]

Hi @Anesu2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

From what I can see, the message appears to be related to OneDriveSync.Service.exe and is showing a "Bad Image" error. This typically points to a corrupted Windows file, OneDrive component, or Microsoft Visual C++ runtime file rather than an HP hardware issue.

Based on the screenshot, the error appears similar to:
"OneDriveSync.Service.exe - Bad Image"
With a reference to a DLL file that Windows is unable to load correctly.

Could you please confirm:

• What is the exact HP model? 
• Are you running Windows 10 or Windows 11? 
• Does this error appear only when opening Microsoft Word, or does it appear immediately after signing into Windows?
   

In the meantime, please try the following:

1. Restart OneDrive 
   • Right-click the OneDrive cloud icon in the taskbar. 
   • Select Quit OneDrive. 
   • Open OneDrive again from the Start menu.
      
2. Run System File Checker 
   • Open Command Prompt as Administrator. 
   • Run: sfc /scannow
   • Wait for the scan to complete and restart the PC.
      
3. Repair Windows Image 
   • Open Command Prompt as Administrator and run: DISM /Online /Cleanup-Image /RestoreHealth
   • Restart the computer after it finishes.

I hope this helps.

Take care and have an amazing day!