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HP Recommended
HP ENVY x360 - m6-aq005dx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Driver Error.PNGSo I'm trying to play Plants Versus Zombies: Battle for Neighbourville and this error pops up. I then went to the website and updated all my drivers but I still get this message. Then I checked them one by one and saw that the graphics driver was not updated because of a custom driver being installed on my computer. I then tried to uninstall and install the one provided by intel but it didn't let me do that because it was incompatible and then told me to go to my computer manufacturer and get the latest driver. I tried doing that as well but I don't think I understood it because it kept saying I had the latest driver installed. So I'm either installing the wrong driver or I don't know what I'm doing. Thank you in advance for helping me.Graphics Error.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Please see my knowledge base article at the link below, for how to manually update the Intel graphics driver to the latest version...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Please see my knowledge base article at the link below, for how to manually update the Intel graphics driver to the latest version...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

HP Recommended

Thank you for fixing my problem!

HP Recommended

You're very welcome.

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