Wrong purchase

[Nayara1]

I bought a Pavillion Laptop that's is too big, and I want to exchange it for a smaller size. 

[Dragon-Fur]

@Nayara1 

Welcome to the HP English Community --

Contact the store where you purchased the device.

If there is one, contact the store's Customer Service Department.

Purchased from HP?

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HP Store – USA

 Store/HP.com USA Sales

 Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service - Examples

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

OR

 HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under “I would like to…” > Select Contact a product specialist before I buy

OR

 HP Store – Australia – Contact the Store - Customer Service

Select a subject type

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