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HP Recommended
HP Notebook - 17-ca1007cy
Microsoft Windows 11

I am trying to download a file to help troubleshoot my hp printer problem but the extraction constantly fails.

2 REPLIES 2
HP Recommended

@petname2 

 

Which software do you use to extract ? The file could be corrupted.

 

Regards

BH
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HP Recommended

from the HP website I clicked on the button to download the print doctor program.  It downloaded fine. went to my download folder, clicked on the file  (HPPSdr) to install it, it started extracting automatically, after it reached 100% i got this message.

extraction failed, can not delete output file.

 

there was no option to choose a software to use for extraction.

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