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‎07-18-2022 12:46 PM

HP Recommended
Product: HP Notebook - 17-ca1007cy
Operating System: Microsoft Windows 11

I am trying to download a file to help troubleshoot my hp printer problem but the extraction constantly fails.

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1 person had the same question
2 REPLIES 2

‎07-18-2022 01:00 PM - edited ‎07-18-2022 01:01 PM

HP Recommended

@petname2 

 

Which software do you use to extract ? The file could be corrupted.

 

Regards

BH
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‎07-18-2022 05:45 PM

HP Recommended

from the HP website I clicked on the button to download the print doctor program.  It downloaded fine. went to my download folder, clicked on the file  (HPPSdr) to install it, it started extracting automatically, after it reached 100% i got this message.

extraction failed, can not delete output file.

 

there was no option to choose a software to use for extraction.

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