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AM8527
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Message 1 of 2
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Zoom High CPU Usage on Chromebook

HP Recommended
Chromebook
Chrome OS

I bought this Chromebook less than a year ago to use for Zoom.  When using Zoom (extension or app) with nothing else open, I get the message that there is high cpu usage affecting meeting quality.  My audio is distorted so much that the zoom participants cannot understand what I'm saying.  The video freezes at times.  It completely crashes at other times.  It does not matter if it is me and a couple of other participants or me and a lot of other people.

 

I have been trying to get assistance on this for months.  I have been searching for definitive solutions or settings to change but I have not found anything that works.

 

Please, any help would really be appreciated.  I'd rather not have to buy another notebook or laptop.

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WAWood
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Message 2 of 2
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HP Recommended

@AM8527 

Using Zoom for an online meeting is essentially the same as streaming High Def video -- and that places serious demand on the laptop processor.

 

Here is an article about things you can do to reduce that demand:  https://it.cornell.edu/zoom-zoomforcourses/reducing-zoom-data-and-bandwidth-use

 

Hope this helps.

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