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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Solved!
a new laptop is experiencing a glitch
12-08-2020 12:55 PM

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Hello,
Just few hours ago, I bought a new HP laptop.
The problem is this brand new laptop is already showing a glitch like an old laptop.
and when I clicked any app such as Explorer, it takes several seconds to launch it. I feel like I bought a used laptop.
All I did was the set-up automatically done by HP. No installation of any other problems nor new apps.
Do I have to return it and get a new one.....
I would appreciate for an expert advice.
Thanks
Solved! Go to Solution.
12-08-2020 01:56 PM

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There are several different issues here ...
First, the specs show this has a Celeron processor -- that is really low-end and this will be a poor performer as a result
Second, the specs show this has an SSD instead of an HDD, that should help performance, but might not be enough to offset the processor.
Third, any new laptop, once connected to the Internet, is automatically going to launch Windows Update -- and that will tie up the laptop searching for updates, downloading them, and installing them -- possibly for hours. During this whole time, the laptop is going to be crawling along, being barely usable. There is nothing you can do about this other than wait it out.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
12-08-2020 02:43 PM - edited 12-08-2020 02:44 PM

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Hi,
First of all, thanks for your reply!
I think I put a wrong model # causing you got the wrong spec...
The actual spec is this:
Intel Core™ i5
12 GB -DDR4
512 GB SSD
Intel Iris Xe graphics
Window 10-home
12-08-2020 03:37 PM

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OK, yeah -- that makes all the difference in the world in terms of expected performance. I have an older i5 laptop with a SATA SSD and it works very well.
There is still the third issue -- Windows Update -- and that should finish in one day. But Windows Updates are pushed out on Tuesday evenings and Wednesday mornings, so tomorrow is likely to be a poor performance day, as well.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP

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