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‎03-07-2019 01:17 PM

HP Recommended
Product: spectre x360
Operating System: Microsoft Windows 10 (64-bit)

i was having soem trouble with windows hello, and even after playing around with the simpler stuff, nothing worked. I went to the Device manager, and uninstalled the biometrics driver. I then went to view and install legacy drivers, and nothing worjed. now windows hello doenst work at all, and it is a bit frustrating. 

cheers

1 person had the same question
4 REPLIES 4

‎03-07-2019 01:43 PM

HP Recommended

@ralter613 

 

Sorry, what is your spectre x360  ? Please use the following instructions to find out the model/product of your machine:


           https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎03-07-2019 01:46 PM

HP Recommended

product number: Z4Z35UA#ABA

HP Spectre x360 Convertible 15-bl0XX

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‎03-07-2019 10:39 PM

HP Recommended

@ralter613 

 

Your machine is an  HP SPECTRE X360 - 15-BL012DX. Please download and install the following software

 

  http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-08-2019 10:55 AM

HP Recommended

I appreciate the help, however that did not work. I still get ''something went wrong, please sign in with you pin" instead of the ir cameras going on. In addition, the biometrics device driver is still missing from device managers.  

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