action keys F2 & F3

[Jerral]

F2 & F3 ACTION KEY TO BRIGHTEN OR DIM SCREEN STOPPED WORKING. All the other action keys work. I went into Bios; action key was enabled. I hold down on Fn key, tap Fn. nothing.

   What's the problem with my new HP Envy?

[EddyK]

Hello @Jerral,

A specific product name or product number is required. Examples include:

• HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL
• HP ENVY x360 - 15-dr0042nb or 6EL70EA#UUG
• HP Notebook - 17-by0003na or 4AP04EA#ABU
• OMEN by HP 15-dc1030nr or 6FE64UA#ABA
• HP EliteBook 850 G5 Notebook PC or 3JX11EA#ABU

Information on how to find a laptop's product name or product number is detailed in this HP document. (Please do not post serial numbers on the HP Support Community. The difference between a product number and a serial number is that the product number contains a # sign)

Otherwise, without knowing the exact product name, I would recommend installing the latest graphics card drivers available for your computer on HP's Software and Driver's page for your particular device.

Kind regards,

Edward

[Jerral]

My HP Computer

HP ENVY LAPTOP 17-17Tcg100

• Windows 10 Home 64
• Intel® Core™ i5-1135G7 (up to 4.2 GHz, 8 MB L3 cache, 4 cores) + NVIDIA®​ ​GeForce® MX450 (2 GB)
• 12 GB DDR4-3200 SDRAM (1 x 4 GB, 1 x 8 GB)

[Jerral]

HP Envy laptop 17-g100

ID 00325-96737-89807-AAOEM

[EddyK]

Intel High-Definition (HD) Graphics Driver

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110207.exe

Here's the discrete graphics card driver as well just in case you'd like it:

NVIDIA High-Definition (HD) Graphics Driver

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110078.exe