A specific product name or product number is required. Examples include:
HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL
HP ENVY x360 - 15-dr0042nb or 6EL70EA#UUG
HP Notebook - 17-by0003na or 4AP04EA#ABU
OMEN by HP 15-dc1030nr or 6FE64UA#ABA
HP EliteBook 850 G5 Notebook PC or 3JX11EA#ABU
Information on how to find a laptop's product name or product number is detailed in this HP document. (Please do not post serial numbers on the HP Support Community. The difference between a product number and a serial number is that the product number contains a # sign)
Otherwise, without knowing the exact product name, I would recommend installing the latest graphics card drivers available for your computer on HP's Software and Driver's page for your particular device.
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