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action keys F2 & F3
01-08-2021 09:01 AM

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F2 & F3 ACTION KEY TO BRIGHTEN OR DIM SCREEN STOPPED WORKING. All the other action keys work. I went into Bios; action key was enabled. I hold down on Fn key, tap Fn. nothing.
What's the problem with my new HP Envy?
01-09-2021 02:49 PM

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Hello @Jerral,
A specific product name or product number is required. Examples include:
- HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL
- HP ENVY x360 - 15-dr0042nb or 6EL70EA#UUG
- HP Notebook - 17-by0003na or 4AP04EA#ABU
- OMEN by HP 15-dc1030nr or 6FE64UA#ABA
- HP EliteBook 850 G5 Notebook PC or 3JX11EA#ABU
Information on how to find a laptop's product name or product number is detailed in this HP document. (Please do not post serial numbers on the HP Support Community. The difference between a product number and a serial number is that the product number contains a # sign)
Otherwise, without knowing the exact product name, I would recommend installing the latest graphics card drivers available for your computer on HP's Software and Driver's page for your particular device.
Kind regards,
Edward
I am currently preoccupied with both academic and professional priorities so please note that there may be a delay in my responses. Thank you for your understanding.
You can show your appreciation for my post by clicking the blue thumbs up icon.
01-09-2021 05:24 PM

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My HP Computer
HP ENVY LAPTOP 17-17Tcg100
- Windows 10 Home 64
- Intel® Core™ i5-1135G7 (up to 4.2 GHz, 8 MB L3 cache, 4 cores) + NVIDIA® GeForce® MX450 (2 GB)
- 12 GB DDR4-3200 SDRAM (1 x 4 GB, 1 x 8 GB)
01-10-2021 09:07 AM

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Intel High-Definition (HD) Graphics Driver
https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110207.exe
Here's the discrete graphics card driver as well just in case you'd like it:
NVIDIA High-Definition (HD) Graphics Driver
https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110078.exe
I am currently preoccupied with both academic and professional priorities so please note that there may be a delay in my responses. Thank you for your understanding.
You can show your appreciation for my post by clicking the blue thumbs up icon.

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