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‎01-08-2021 09:01 AM

HP Recommended
Product: HP Envy laptop
Operating System: Microsoft Windows 10 (64-bit)

F2 & F3 ACTION KEY TO BRIGHTEN OR DIM SCREEN STOPPED WORKING. All the other action keys work. I went into Bios; action key was enabled. I hold down on Fn key, tap Fn. nothing.

   What's the problem with my new HP Envy?

4 REPLIES 4

‎01-09-2021 02:49 PM

HP Recommended

Hello @Jerral,

 

A specific product name or product number is required. Examples include:

  • HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL
  • HP ENVY x360 - 15-dr0042nb or 6EL70EA#UUG
  • HP Notebook - 17-by0003na or 4AP04EA#ABU
  • OMEN by HP 15-dc1030nr or 6FE64UA#ABA
  • HP EliteBook 850 G5 Notebook PC or 3JX11EA#ABU

Information on how to find a laptop's product name or product number is detailed in this HP document. (Please do not post serial numbers on the HP Support Community. The difference between a product number and a serial number is that the product number contains a # sign)

 

Otherwise, without knowing the exact product name, I would recommend installing the latest graphics card drivers available for your computer on HP's Software and Driver's page for your particular device.

 

Kind regards,

Edward

 

I used to be an HP Expert. I no longer participate in this community.
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‎01-09-2021 05:24 PM

HP Recommended

My HP Computer

HP ENVY LAPTOP 17-17Tcg100

  • Windows 10 Home 64
  • Intel® Core™ i5-1135G7 (up to 4.2 GHz, 8 MB L3 cache, 4 cores) + NVIDIA®​ ​GeForce® MX450 (2 GB)
  • 12 GB DDR4-3200 SDRAM (1 x 4 GB, 1 x 8 GB)
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‎01-10-2021 06:50 AM

HP Recommended

HP Envy laptop 17-g100

ID 00325-96737-89807-AAOEM

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‎01-10-2021 09:07 AM

HP Recommended

Intel High-Definition (HD) Graphics Driver

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110207.exe

 

Here's the discrete graphics card driver as well just in case you'd like it:

 

NVIDIA High-Definition (HD) Graphics Driver

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110078.exe

I used to be an HP Expert. I no longer participate in this community.
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