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Locked

‎11-03-2021 01:55 PM

HP Recommended
Product: Pavilion Laptop 14-dv0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi All,

i Purchased this laptop in July 2021 and activated preinstalled office using my MS ID.

I was able to use the laptop occasionally (Office apps).

I did use the laptop for other work and in between I saw windows updates getting installed .But now when i wanted to use excel/word, it says its not activated and need to activate it. Not sure what is happening.

Can any one help me here.

I tried restoring the PC without success.

 

thanks

Category:
1 person had the same question
1 REPLY 1

‎11-03-2021 03:27 PM

HP Recommended

@Snia 

 

Please talk with Microsoft. May be they use your Microsoft ID on other computer, not this computer.

 

Regards

BH
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