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HP Recommended
Pavilion Laptop 14-dv0xxx
Microsoft Windows 10 (64-bit)

Hi All,

i Purchased this laptop in July 2021 and activated preinstalled office using my MS ID.

I was able to use the laptop occasionally (Office apps).

I did use the laptop for other work and in between I saw windows updates getting installed .But now when i wanted to use excel/word, it says its not activated and need to activate it. Not sure what is happening.

Can any one help me here.

I tried restoring the PC without success.

 

thanks

1 REPLY 1
HP Recommended

@Snia 

 

Please talk with Microsoft. May be they use your Microsoft ID on other computer, not this computer.

 

Regards

BH
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