active stylus not working

[Mary222]

my active stylus pen, an HP Pen (Microsoft), will not work on my screen. I checked here, https://support.hp.com/us-en/document/c05166879, and the type of pen I have is compatible with my computer.  my old pen worked well until it stopped, which is when I got a replacement that is exactly like my previous pen. the battery and hardware should be fine in the new pen, as I got it less than a month ago and directly from HP.

my touchscreen periodically stops working, but I can almost always get it to start working again by restarting the computer, or if that doesn't work, going through and letting all my pending updates update. I have done everything I do to make the touchscreen start working again, but nothing has made the pen work.

The article for troubleshooting pen problems, https://support.hp.com/us-en/document/c04706945, has nothing in it about what to do if an active stylus stops working.

I cannot find any more articles that could help me figure out what the problem is.

[Echo_Lake]

@Mary222
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and isolate the issue. As you've performed relevant troubleshooting steps and the issue persists, this sounds like hardware related issue, Hence, I would request you to contact our Phone Support and our Support Engineers should be able to sort this out for you. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.