after update bios my laptop keyboard not working

[rajeshmondalwb]

after update bios my laptop keyboard not working 

[Jerry_57]

Hi @rajeshmondalwb,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

A BIOS update can help fix restart issues, and HP documents also note that some BIOS releases fixed cases where the keyboard/mouse were not working or the internal keyboard lost function after resume on certain notebook models. If your keyboard stopped working after the update, try these HP-supported steps:
 

1. Restart the PC and enter BIOS/Startup options if possible.
    
2. Update again using HP Support Assistant to make sure you have the latest BIOS and related drivers. HP Support Assistant | HP® Support.
    
3. Check for hardware failures using HP diagnostics/support guidance.
    
4. If the problem started recently after the BIOS update, perform a System Restore to a point before the issue began.
    
5. If the issue continues, reset the PC after backing up important files.
    
6. For overheating or instability-related behavior, HP also recommends keeping the BIOS current and testing hardware.

I hope this will help.

 

Take care and have a good day.

[rajeshmondalwb]

solution not  work in my laptop

[Jerry_57]

Thank you for your response.

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