after windowa update num pad is not working for laptop

[vipul2k24]

hello,

I update laptop to windows latest version but after update num pad is stop working 

now i cant able to uninstall updates and neither issue is resolved 

help me on this 

[Max3Aj]

@vipul2k24, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand that your numpad stopped working after updating your HP 15.6 inch Laptop PC 15-d4000 to the latest version of Windows 11. Let's work together to get this resolved.

Check if Num Lock is Enabled

Sometimes, the numpad is disabled simply because Num Lock is turned off.

• Press the Num Lock key once and check if the numpad starts working.
• If your laptop has an LED indicator on the Num Lock key, ensure it’s lit.

Enable Numpad via Settings

Windows 11 may disable the numpad on startup:

1. Go to Settings > Accessibility > Keyboard.
2. Scroll down to On-screen keyboard, access keys, and Print screen.
3. Turn On the On-screen keyboard.
4. When the keyboard appears, press the Options key.
5. Check Turn on numeric keypad, then click OK.
6. Use the Num Lock key on the on-screen keyboard to enable it.

Update or Reinstall Keyboard Drivers

1. Right-click the Start button and select Device Manager.
2. Expand Keyboards.
3. Right-click your keyboard device and choose Uninstall device.
4. Restart your laptop. Windows will reinstall the driver automatically.

Alternatively, you can download the latest drivers from the HP Software and Driver Downloads page.

Run HP PC Hardware Diagnostics

HP provides a built-in tool to test keyboard functionality:

1. Turn off the laptop.
2. Press the Power button and immediately press Esc repeatedly.
3. Press F2 to open HP PC Hardware Diagnostics.
4. Choose Component Tests > Keyboard Test.
5. Follow the on-screen instructions to test the numpad.

Restore Previous Windows Update (if possible)

If the issue started after a specific update:

1. Go to Settings > Windows Update > Update History.
2. Click Uninstall updates.
3. Select the most recent update and uninstall it.

If this option is grayed out, the update may be permanent. In that case, try the above driver and settings fixes first.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[vipul2k24]

Hello,

i)I tried all the the possible solution that you have provided  but still problem is not resolved

ii)I cant uninstalled the windows update  as it not showing option, I tried with cmd but it also not worked

iii) currently KB5060829 this is the latest patch was installed for windows 24H2 

for information I posted the below pic where red bordered portion is not working 

[Garp_senchau]

Hey @vipul2k24,

Thanks for reaching out! 

Since the issue remains unresolved, I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Regards,