am writing to inquire about the availability of a post-warranty Care Pack for my HP laptop.

[Novakessak]

am writing to inquire about the availability of a post-warranty Care Pack for my HP laptop. The details of my device are as follows:

• Model: HP Laptop 15s-fq5327TU
• Product Number: 9D3N6PA
• Warranty Status: Expired last month

I would like to know:

1. Is my laptop still eligible for any post-warranty Care Pack or extended warranty?
2. What are the available Care Pack options and their respective prices?
3. If I purchase a Care Pack today, will it cover a charging issue I am currently experiencing? The laptop does not show any indication of power supply when plugged in.
4. How soon after purchasing the Care Pack can I raise a service request?

Please advise on the best way to proceed, and how I can purchase the suitable Care Pack for my model — either online or through HP support.

[Garp_senchau]

@Novakessak, Welcome to the HP Support Community! We're stoked to have you on board!

To help us get started on resolving your issue, could you please share the HP unit's serial number via private message!

Need help finding your product number? No worries! Check out this handy guide:

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

We're looking forward to helping you get back up and running!

Best regards,