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‎07-26-2022 03:09 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

Hi, 

        The problem with my laptop is when I try to open the amd radeon software,  a dialogue box pops up which says " Radeon software and driver versions do not match,

Please try again after updating to the latest version(s)." 

Now the big problem is ; when I go to it laptop specifications doesn't specify which version of amd graphics is used as it's a secondary card. The task manager simply shows as 'AMD RADEON tm' so i don't know which driver to install. The primary graphics card is the Nvidia gtx 1650 and the device model no. is ec-2150ax

 

Hope to get an  answer soon

thanks

Category:
1 REPLY 1

‎07-26-2022 04:16 AM

HP Recommended

Hello @erik_anil 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.21 Rev.A11.9 MBMar 30, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

NVIDIA Graphics Driver

30.0.14.7141 Rev.G933.9 MBSep 10, 2021Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(4) Reboot and test again ... 

(5) Please report your results

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