autoMatiCally Capital leTters are appearing while tyPING .

[ssokhey039]

Capital letters arE APPEARING aUTOMatiCally, NO MatteR the CapsLoCk is on or OFF. it iS happening froM a week, My laptop dETECts an tROJAN horsE but I qUArtiNED adnd reMoVE oTHEr Viruses but the probleM sTill eXist and the TOUChpad ALSO BehAVE out of Control as it soMetiMes seleCt the Multiple files while CliCking only single file, soMetiMes Cursor disappear. i uninstall the driVerS of KEYBOARD as direCted by the HP VirTUAL AsISTENT and restart the laptop but nothinG happEned. please FIND Me the solutioN . thanks

::: the PROBLeM aLSo eXIST while typing DESCription aboVe

[WAWood]

@ssokhey039 

Yeah -- it's obvious in your post that something is corrupting the keystrokes.

Virus removal is approximate at best -- as there is no real guarantee that you can remove ALL of the stuff it deposited in your PC.

The best bet would be do do a complete factory reset using HP Recovery Media ...

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.