backslash is not accessible directly from swiss keyboard

[maxliG]

backslash is not accessible directly from swiss keyboard. The ALT GR L key with the backslash sign does not work; no backshlash displayes. The Fn + ALT + 92 mode works but is not nice.

any suggestions ?

Alternate keyboard drivers?

[Max3Aj]

@maxliG, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're unable to type the backslash (\) character directly using the Swiss keyboard layout on your HP Envy 17-da0000 laptop with Windows 11. You're right that using Fn + Alt + 92 is not ideal for regular use. Let's explore a few solutions to make this more convenient:

Confirm the Keyboard Layout in Windows

Sometimes, the wrong layout might be selected even if the language is correct.

1. Go to: Settings → Time & Language → Language & Region
2. Under Preferred Languages, click your language (e.g., German (Switzerland) or French (Switzerland)), then click Options.
3. Under Keyboards, ensure the correct layout is selected:
   • For German (Switzerland): Swiss German
   • For French (Switzerland): Swiss French
4. If not listed, click Add a keyboard and choose the correct one.
5. Remove any incorrect layouts to avoid accidental switching.

Use the On-Screen Keyboard to Locate the Key

To verify if the key is mapped correctly:

1. Press Windows + Ctrl + O to open the On-Screen Keyboard.
2. Hold Alt Gr and see if the backslash appears on any key.
3. If it does, but your physical keyboard doesn’t respond, it could be a hardware or driver issue.

Update or Reinstall the Keyboard Driver

1. Right-click the Start button → Device Manager
2. Expand Keyboards
3. Right-click your keyboard device → Uninstall device
4. Restart your PC – Windows will reinstall the driver automatically.

Alternatively, you can check for updated drivers via HP Support Assistant:

• Download: HP Support Assistant | HP® Support

Try Microsoft Keyboard Layout Creator (Advanced)

If the key is not functioning as expected, you can remap it using Microsoft’s tool:

• Download: Download Microsoft Keyboard Layout Creator (MSKLC) Version 1.4 from Official Microsoft Download Cent...
• Create a custom layout where another key (e.g., Right Alt + another key) produces a backslash.

External Keyboard (Optional)

If this is a frequent issue and none of the above workarounds are ideal, consider using an external USB keyboard with a layout that includes a dedicated backslash key.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support