cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
lj2062
New member
1 0 0 0
Message 1 of 1
66
Flag Post

battery calibration

‎12-16-2020 08:57 AM

HP Recommended
Product: HP Envy x360 convertible laptop pc 15m-ed1013dx

HP support assist and indicated calibration was  needed. When I ran the calibration, computer said "battery is functioning correctly, but needs to be calibrated. You will experience shorter battery life between charges if it is not calibrated. if battery status is still calibrate, you will need to complete step again. if it won't calibrate the 2nd time, battery may need to be replaced." I did it the 2nd time & got the same result. I also did a component test on the battery, which indicated logic state calibrate battery check - cancelled. I have only had this computer for a month. I also tried to fix this via an online chat with HP. I granted access to the laptop so she could try to repair remotely, but she wasn't able to repair the problem. a service order was created, & I'm supposed to send my laptop to the HP Service Center in Grapevine, TX. I use this laptop for work, and they say I should have it back in 10 days. that is a long time for me to not have my computer. what happens if I only use my laptop plugged in, and do not deal with the calibration issue?

Reply
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation