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‎07-17-2017 12:56 PM

HP Recommended
Product: hp 15 ay542tu
Operating System: Microsoft Windows 10 (32-bit)

my hp laptop is not charging beyond91% 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2017 02:47 PM

HP Recommended

Tap esc as you power up then F2 to enter diagnostics. One of the component tests is the battery. Please run it and report back the results. 

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1 REPLY 1

‎07-17-2017 02:47 PM

HP Recommended

Tap esc as you power up then F2 to enter diagnostics. One of the component tests is the battery. Please run it and report back the results. 

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