• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Notebook - 15-da0434tx
Microsoft Windows 10 (64-bit)

battery  is working fine but the laptop get off when battery goes below 71% why?
model hp 15 da0434tx

7 REPLIES 7
HP Recommended

Hello @Vedant06 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <battery> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

Annotation 2022-11-06 214416.png

 

HP Recommended

Hello @Vedant06 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.42 Rev.A50.9 MBAug 15, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

HP Consumer ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

 

(6Restart Windows

(7Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

 

(8) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1667765160135.png

 

(9Please report your results

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

Annotation 2022-11-07 115008.png

HP Recommended

Hello @Vedant06 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1667814626939.png

 

(2Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged

( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) --->>> Please rerun HP Diagnostics Battery Check and send screenshot

(9) Please report your results

HP Recommended

Annotation 2022-11-07 235349.pngsometimes when the laptop is starting after stutdown this appears and gets dissapear after 25-30 secondssometimes when the laptop is starting after stutdown this appears and gets dissapear after 25-30 seconds

HP Recommended

Hello @Vedant06 

 

Replace battery

 

(1Battery

 HP spare part number: 

L11119-855

Battery ( 3-cell, 41 Wr, 3.6 Ah )

 

--->>> Maintenance and Service Guide

Page 41 Component replacement procedures

 

ub6424_0-1667850552661.png

 

(2Where to buy ?

 

HT03XL Genuine HP Pavilion X360 14 15 17 Series 11.4V 41.04WH Battery L11119-855 Laptop Batteries - ...

 

ub6424_2-1667850716459.png

 

Good luck

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.