battery issue

[Vedant06]

battery  is working fine but the laptop get off when battery goes below 71% why?
model hp 15 da0434tx

[ub6424]

Hello @Vedant06 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <battery> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Vedant06]

[ub6424]

Hello @Vedant06 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.42 Rev.A

50.9 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

HP Consumer ME Firmware Update

01 Rev.A

7.7 MB

Jul 24, 2018

Download

(6) Restart Windows

(7) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(8) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(9) Please report your results

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Vedant06]

[ub6424]

Hello @Vedant06 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged

( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) --->>> Please rerun HP Diagnostics Battery Check and send screenshot

(9) Please report your results

[Vedant06]

sometimes when the laptop is starting after stutdown this appears and gets dissapear after 25-30 seconds

[ub6424]

Hello @Vedant06 

Replace battery

(1) Battery

 HP spare part number: 

L11119-855

Battery ( 3-cell, 41 Wr, 3.6 Ah )

--->>> Maintenance and Service Guide

Page 41 Component replacement procedures

(2) Where to buy ?

HT03XL Genuine HP Pavilion X360 14 15 17 Series 11.4V 41.04WH Battery L11119-855 Laptop Batteries - ...

Good luck

Kind regards