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monali
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battery not charging

‎01-01-2019 10:13 AM

Product: HP Paviloon
Operating System: Microsoft Windows 10 (64-bit)

my laptop is not charging the battery  and I get failure id GU781A-7PX9G1-MFPWMG-C0A013 when running PC diagnostic. it works fine on AC. I uninstalled the AC controller and updated bios but did not work

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battery not charging

‎01-02-2019 09:06 PM

@monali

 

Welcome to HP forums, I see that battery in your notebook is not charging.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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