• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-21-2016 02:22 PM

HP Recommended

I need to purchase a new battery for my HP Pavilion TS Sleekbook 14, because the battery icon says (plugged in , not charging) and as soon as I unplug it my computer turns off. I need to find a new battery but I do not know which battery to buy or where?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2016 09:19 PM

HP Recommended

Hi,

 

You need part number :  695192-001. Please bookmark the following link for future references

 

    http://partsurfer.hp.com/Search.aspx?SearchText=E0X70UA

 

You can buy from there or elsewhere such as:

 

         https://www.amazon.com/Battpit-Notebook-Battery-Replacement-695192-001/dp/B00CB7P31G

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎11-21-2016 02:37 PM

HP Recommended

Hi,

 

What is your HP Pavilion TS Sleekbook 14 ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-21-2016 03:24 PM

HP Recommended

Model 14- b109wm

Was this reply helpful? Yes No

‎11-21-2016 09:19 PM

HP Recommended

Hi,

 

You need part number :  695192-001. Please bookmark the following link for future references

 

    http://partsurfer.hp.com/Search.aspx?SearchText=E0X70UA

 

You can buy from there or elsewhere such as:

 

         https://www.amazon.com/Battpit-Notebook-Battery-Replacement-695192-001/dp/B00CB7P31G

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-22-2016 03:03 PM

HP Recommended

I followed the link to partsurfer but it does not give me the option to add to my cart. I would prefer to buy this product from the hp store. How reliable would the product from amazon be?

Was this reply helpful? Yes No

‎11-23-2016 12:21 AM

HP Recommended

Hi,

 

That means no available stock. You have to buy outside and Amazon is a reliable shop. I bought many things from Amazon and the ship to many countries.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.