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Locked

‎10-12-2021 05:02 AM

HP Recommended
Product: x360 310 g2
Operating System: Microsoft Windows 10 (64-bit)

i bought this notebook from a private party and when i attempt to access the bios, it asks for a password. ive contacted hp by phone but the lady said i would have to send it in and have the  MOTHERBOARD REPLACED???!!!  What kind of crap is that? Someone please tell me she is wrong and know of a solution other than board replacement. it is out of warranty

Category:
1 REPLY 1

‎10-14-2021 08:16 AM

HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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