• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-03-2022 08:12 AM

HP Recommended
Product: HP 250 G7 Notebook PC (5KF80AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi , I receive the below on my notebook pc when I start it up. My bios is Insyde version- F.41 Thermal shutdown occurred The System Bios has detected that your notebook PC was put into hibernation or shutdown...…… System temperature (90D) Enter - Continue Startup My notebook is not overheating and the fan is clean and operating normally. Please assist

Category:
1 REPLY 1

‎08-03-2022 09:10 AM

HP Recommended

Hello @emanuel6 

 

(1) Install

HP Support Assistant

9.6.587.0 Rev.A138.6 MBJan 18, 2020Download

 

(2) Let HP Support Assistant search for all available driver updates and install

(3) Reboot

 

(4) Download and install <Core Temp>

https://www.alcpu.com/CoreTemp/

Direct Download:

https://www.alcpu.com/CoreTemp/Core-Temp-setup.exe

 

(5) Start <Core Temp> and send screenshot

 

(6) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.